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International Direct Ordering FAQs

Q: When will my order ship?
A: Orders will ship the first Friday after all the required information including payment has been received.

Q: Once the order ships when will I receive it?
A: Most orders are received in about 4 days. However, there may be Custom/Clearance delays.

Q: How will my order ship?
A: Most products ship on blue ice and the product is placed in a metal tin or zip lock bag, then placed in a Styrofoam cooler which is placed inside a cardboard box.

Q: What are the box dimensions and weight?
A: A typical order will ship in a 22.86cm x 22.86cm x 22.86cm box and weigh 5kg.

Q: If I don’t find the product information that I need on the website, is there another source?
A: Mirus Bio has a team of Technical Support Scientists that will be able to answer any technical questions that you may have. Please email techsupport@mirusbio.com