Mirus Bio LLC must authorize all product returns. Customers wishing to return a product should contact us at techsupport@mirusbio.com. Product that we confirm damaged, incomplete or do not meet our minimum written specifications will be replaced per our warranty (see above) providing such notice is received from the original purchaser within 30 days of receipt of the product. Customers may contact Mirus Bio LLC to return a product that meets our minimum written specifications. Mirus Bio LLC must authorize these returns. Products must be unopened and returned in their original, intact condition. The customer must bear the cost of shipping the product back to Mirus Bio LLC under the conditions specified by Mirus Bio LLC. All such returns will be subject to a 25% restocking fee.
Orders are shipped the next day with the exception of the following: orders received on Thursday or Friday will ship on Monday, and any order received over the weekend or Monday will ship on Tuesday. Orders for regularly stocked items may only be cancelled prior to shipment of the order. Shipping charges are prepaid and added to the customer’s invoice. Unless agreed upon in writing, all shipments are ExWorks (EXW) Incoterms 2020 the Mirus Bio LLC facility in Madison, Wisconsin. Costs for transportation and risk of loss transfer to the buyer upon delivery to the carrier. The customer is responsible for any tariffs, duties or taxes associated with international shipments.