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Employment Opportunities

Mirus Bio LLC is a biotechnology company focused on discovering, developing and commercializing innovative nucleic acid based technologies and products. The company currently markets a range of innovative transfection and labeling reagents worldwide. Mirus has immediate openings in the areas listed below. The company is located in the University of Wisconsin - Research Park in Madison, Wisconsin. These positions will offer an environment fostering personal growth and the opportunity to be a real contributor. Also included are a competitive salary and fringe benefits package (paid vacation and sick leave, 401K plan, comprehensive health and dental insurance, long-term disability, and life insurance).

Interested candidates can submit a cover letter and resume by:
E-mail: employment@mirusbio.com

 

Open Positions - Monday, June 14, 2021

Customer Service Associate


Title: Customer Service Associate

Department: Sales
Posting Date: 5/12/2021

Position Purpose:

Provide outstanding customer support and accurate order entry for product sales under the direction of the Customer Service Manager. This is a full-time position working on site at Mirus Bio.

Duties & Responsibilities:

Essential Duties:

  • Accurately process phone, fax, email, EDI, and web orders in ERP software.
  • Answer customer phone and email inquiries.
  • Initiate contact with customers regarding questions or clarifications about orders.
  • Email and mail invoices for daily orders.
  • Match invoices with purchase orders and file appropriately.
  • Process ACH, credit card, and check receipts in in ERP software.
  • Match accounts receivable paperwork with invoices and file appropriately.
  • Work with EDI system to receive purchase orders and send invoices to trading partners.
  • Follow up and collect on all past due customer accounts.
  • Archive invoices and other customer files.
  • Process sample requests.
  • Close out the business day by posting invoices and printing daily sales reports.
  • Communicate with and assist other Mirus Bio departments as needed.
  • Attend meetings as requested or required.
  • Assist with general office duties as requested.

Skills and Qualification requirements:

Essential Skills:

  • Excellent verbal and written communication skills.
  • Superior attention to detail.
  • Solid sequential processing skills.
  • Ability to meet daily internal deadlines.
  • Accuracy

Preferred Skills:

  • Enterprise Software/Database Entry Experience
  • Proficiency in Microsoft Office Applications

Preferred Experience:

  • Minimal 3 years of experience including general office support and data entry. Prior EDI and Accounts Receivable experience desired.

Education:

  • Associate degree preferred.

Physical Demands:

  • Sitting in an office chair in front of a computer for extended periods of time, walking, and lifting up to 25 pounds.

Work Environment:

  • Small office in a cubical environment.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.