Employment Opportunities

Mirus Bio LLC is a biotechnology company focused on discovering, developing and commercializing innovative nucleic acid based technologies and products. The company currently markets a range of innovative transfection and labeling reagents worldwide. Mirus has immediate openings in the areas listed below. The company is located in the University of Wisconsin - Research Park in Madison, Wisconsin. These positions will offer an environment fostering personal growth and the opportunity to be a real contributor. Also included are a competitive salary and fringe benefits package (paid vacation and sick leave, 401K plan, comprehensive health and dental insurance, long-term disability, and life insurance).

Interested candidates can submit a cover letter and resume by:
E-mail: employment@mirusbio.com
Fax: 608-441-2849
Mail: Mirus Bio LLC, Attn: Employment, 545 Science Drive, Madison WI 3711

 

Open Positions - Tuesday, January 15, 2019

Technical Support Scientist


Title: Technical Support Scientist

Department: Technical Support
Posting Date: 12/20/2018

Position Summary: The Technical Support Scientist is an integral part of the customer experience primarily responsible for providing comprehensive phone and email-based technical and application support to our customers and distribution partners around the world. Mirus Bio products include: in vitro transfection reagents and kits, in vivo nucleic acid delivery kits, nucleic acid labeling kits and accessory products. The ideal candidate will work independently and will engage with Sales, Marketing, Production and R&D departments. This position is full time with a salary commensurate with experience and includes a competitive benefits package. 

Duties & Responsibilities:

  • Answer domestic and international customer questions via email and phone 
  • Perform root-cause analysis on product performance issues with QC and Production departments and follow-up with the customers as needed
  • Review, process and follow-up on product samples
  • Relay customer feedback and trends to product development and marketing teams
  • Update Mirus Bio online transfection database – Reagent Agent
  • Search, evaluate and organize product citations for Mirus Bio products online – Citations Database
  • Create and edit product literature including user protocols, FAQs, technical notes, etc. as needed
  • Work in the lab to support the Application Support Scientist to address external customer needs and internal marketing activities
  • Maintain familiarity with current scientific literature and present at our rotating journal club
  • Actively seek testimonials and/or collaborative opportunities from our customers
  • Contribute to monthly reports detailing technical service call logs, email, customer product performance issues, product sample statistics and other technical support activities
  • Other duties as specified by the Director of Sales and Support and in conjunction with the Application Support Scientist

Requirements:
To qualify for this position, an individual must possess excellent verbal and written communication skills, and a B.S or M.S. in the field of Cell Biology, Biochemistry, Molecular Biology (or other related scientific discipline). Three-five years of full-time laboratory work experience is necessary. Strong problem-solving skills and the ability to find scientifically relevant content on the internet are required. Proficiency working with the Microsoft Office Suite is also required.

Ideal candidates will have a thorough understanding of the gene delivery process and experience in transfection, tissue culture, microscopy and other relevant cellular and molecular biology related technologies. Experience working for a life sciences reagent company in a technical/customer support function is desirable. Ability for some travel (< 10%) to support Sales and Marketing efforts is ideal to learn and provide complete customer support. 

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Interested candidates may submit a cover letter and résumé to employment@mirusbio.com. More information about Mirus Bio can be found at www.mirusbio.com.

Mirus Bio LLC is an Equal Opportunity Employer.

Questions?

Contact Technical Support
8:30AM - 4:00PM CST, M-F
EMAIL - techsupport@mirusbio.com
PHONE - 888.530.0801